REFUND POLICY

1. OVERVIEW

At NodeSail, we provide managed self-hosted cloud solutions, which involves dedicating technical resources, provisioning servers, and manually configuring custom applications. Due to the upfront costs and labor-intensive nature of setting up and managing these specialized environments, our refund policy is strictly defined.

2. MANAGED CLOUD HOSTING

If you are unsatisfied with your managed hosting service, you may request a cancellation and refund within the first 14 days of your initial purchase. However, please note:

• Refunds will be prorated based on the days of service used.
• Any non-refundable setup fees (if applicable and stated during checkout) will be deducted from the refund amount.
• After 14 days, all hosting payments are non-refundable. You may cancel your subscription at any time to prevent future billing.

3. DOMAIN REGISTRATIONS

Once a domain name is registered, the registration fee is paid directly to the central registry and is strictly non-refundable. You will retain ownership of the domain for its registered duration and can transfer it to another registrar if you wish to close your NodeSail account.

4. CUSTOM APPLICATION SETUP & MANAGEMENT

Our core value is taking the technical burden off your shoulders by setting up powerful frameworks like Node.js, Python, or Go for you. Because this involves direct engineering time:

• Payments for custom app deployment and configuration services are non-refundable once the setup process has commenced.
• If you request a cancellation before our team has begun work on your specific setup, a full refund may be issued at our discretion.

5. HOW TO REQUEST A REFUND

To request a refund within the eligible timeframe, please open a support ticket in your NodeSail dashboard or email us directly at support@nodesail.com. Please include your account details and the reason for your request.